Southwest Fence & Decks

No written review provided.

EDIT: It’s very unfortunate that Southwest chose to respond to this review with complete falsehoods. The employee told my daughter and her passenger that they were “on their way to a quote” and there was not one but two Southwest trucks present at the scene. The fleeing suspect was absolutely thrown up against my daughter’s car which could easily be proven with any footage from surrounding businesses. It’s clear that you’re not going to step up and do the right thing but PLEASE don’t tell blatant lies in your response to my review to attempt to make yourselves appear to be the victim. Extremely disappointed with how Southwest Fence & Deck handled this situation. My daughter was driving through the one-way lane behind Crabby Joe’s when two Southwest Fence & Deck employees chased a man, who had allegedly stolen an employee’s backpack containing a laptop, the wrong way into the alley causing him to slam directly into my daughter’s vehicle. The employees then pinned him up against my daughter’s car. Despite the police attending, the suspect managed to escape and has never been identified. My daughter was simply in the wrong place at the wrong time and is now left paying a $500 insurance deductible because of someone else’s actions. She recently graduated university and bought this car 3 weeks ago. I met with the general manager hoping the company would do the right thing and cover the deductible as a gesture of goodwill, considering the employees were acting during work hours. Instead, I was told to “go after the guy on the bike,” even though she knows he was never caught. I was also told, “Of course they’re going to chase someone who took their stuff…you would do the same thing”. When I suggested that it was a police matter she said “The Sarnia police aren’t going to show up for days”. She actually said to me “what were you expecting when you walked in here?” I said I was hoping that Southwest would pay the deductible, or at the VERY least, offer to pay half. What was even more disappointing was the complete lack of empathy. Not once was there any concern shown for my daughter, who was an innocent motorist caught in the middle of this incident that was also pretty terrifying for her. The general manager took my name, phone number, and email address and promised she would speak with the employees and get back to me. Four days later, I still haven’t received so much as a courtesy call. I’m not suggesting the employees shouldn’t care about stolen property, but pursuing someone the wrong way into a one-way lane created a situation where an innocent driver suffered the consequences. At the very least, I expected some compassion and a willingness to help make things right.

Southwest recently completed a redesign and renovation to our deck. Jeff was very helpful with design suggestions and the team that did the construction did a super job. The finished product is great and is being well used with the nice weather finally here.